Refund policy

We want you to love what you ordered. If something isn't right, here's how our return and refund process works.

Return Window

You have 30 days from the date you receive your order to request a return. After 30 days, we're unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by proof of purchase (order number or receipt)

Certain items are not eligible for return, including:

  • Items marked as final sale
  • Gift cards
  • Products that have been used, damaged, or altered after delivery

How to Start a Return

  1. Email us at info@muzura.com with your order number and the reason for your return.
  2. Our team will review your request and send you return instructions, including the return address.
  3. Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.

Refunds

Once your return is approved, your refund will be processed within 5–10 business days to your original method of payment. Please note that your bank or credit card provider may take additional time to post the refund to your account.

Return Shipping Costs

  • If the return is due to our error (e.g., wrong or defective item), we will cover the cost of return shipping.
  • If the return is for any other reason (e.g., change of mind), the customer is responsible for return shipping costs.

We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at info@muzura.com as soon as possible after delivery, including photos of the item, so we can resolve the issue quickly with a replacement or full refund.

Your return window is 30 days from receiving your order.

Exchanges

The fastest way to get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.

Questions?

If you have any questions about our return and refund policy, please reach out to us at info@muzura.com — we're happy to help!