Frequently asked questions

Your questions.
Answered with care.

Your mat, your order and what happens next.

Your mat

Does it unfold into a full prayer mat?

Yes. It unfolds to 110 × 65 cm, then rolls back up for carrying. You can see the open mat and its details on the product page.

How do I carry it?

Roll it up, secure the attached strap and use the clip to attach it to your handbag, backpack or luggage. Unclip and unfold it in a suitable, clean place for prayer.

Which colours can I choose?

Midnight Navy, Berry Burgundy and Dusty Rose. Choose your colour on the product page, where you can also check availability.

How should I clean my mat?

Spot-clean with a damp cloth and mild soap, then let it air dry fully before rolling it up again.

Orders & bundles

Can I mix colours in a bundle?

Yes. Choose two or three mats on the product page, then pick a colour for each one. Keep one for yourself and choose another for someone you love.

What do I save with two or three mats?

Two mats receive an extra 15% off, and three receive an extra 20% off. Both bundles include free UK delivery. Your cart shows the applied savings and final total.

Where do I enter my discount code?

Enter your code in the discount field in your cart or at checkout, then apply it before paying. WELCOME15 can be combined with your bundle savings.

Can I change an order I've already placed?

Email info@muzura.com with your order number and the change you need as soon as possible. We'll check what is still possible before dispatch; changes aren't guaranteed.

Delivery & returns

How long does UK delivery take?

UK delivery is estimated at 3–5 working days after dispatch. Your tracking details are emailed when your order ships. View delivery details.

Can I return my mat if I change my mind?

You can request a return within 30 days of receiving your order. The mat must be unused, in its original condition and packaging, with proof of purchase. Start by emailing info@muzura.com. Read the full return policy.

What if my item arrives damaged or incorrect?

Please email info@muzura.com as soon as possible after delivery. Include your order number and photos so we can review it and help with a replacement or refund. Your return window is 30 days from receiving your order.

Do you deliver outside the UK?

Yes. Delivery options and charges depend on your destination. Check the shipping policy for estimated times and confirm the available options at checkout.

Still have a question?

Tell us what's on your mind. Our team is here to help.

Contact Muzura