Frequently asked questions
Your questions.
Answered with care.
Your mat, your order and what happens next.
Your mat
Does it unfold into a full prayer mat?
Yes. It unfolds to 110 × 65 cm, then rolls back up for carrying. You can see the open mat and its details on the product page.
How do I carry it?
Roll it up, secure the attached strap and use the clip to attach it to your handbag, backpack or luggage. Unclip and unfold it in a suitable, clean place for prayer.
Which colours can I choose?
Midnight Navy, Berry Burgundy and Dusty Rose. Choose your colour on the product page, where you can also check availability.
How should I clean my mat?
Spot-clean with a damp cloth and mild soap, then let it air dry fully before rolling it up again.
Orders & bundles
Can I mix colours in a bundle?
Yes. Choose two or three mats on the product page, then pick a colour for each one. Keep one for yourself and choose another for someone you love.
What do I save with two or three mats?
Two mats receive an extra 15% off, and three receive an extra 20% off. Both bundles include free delivery. Your cart shows the applied savings and final total.
Where do I enter my discount code?
Enter your code in the discount field in your cart or at checkout, then apply it before paying. WELCOME15 can be combined with your bundle savings.
Can I change an order I've already placed?
Email info@muzura.com with your order number and the change you need as soon as possible. We'll check what is still possible before dispatch; changes aren't guaranteed.
Delivery & returns
How long does delivery take?
Delivery times vary by destination. See our shipping policy for estimates and charges. We'll email your tracking details when your order ships.
Can I return my mat if I change my mind?
You can request a return within 30 days of receiving your order. See our returns policy for conditions and instructions, or email info@muzura.com for help.
What if my item arrives damaged or incorrect?
Please email info@muzura.com with your order number and, if possible, photos so we can help. See our returns policy for details.
Do you ship worldwide?
Yes, we ship worldwide. Delivery is free on orders of two or more mats. For single-mat orders, delivery options and charges depend on your destination. Check the shipping policy for estimated times and confirm the available options at checkout.
Still have a question?
Tell us what's on your mind. Our team is here to help.