سياسة الاسترداد

Last updated: 18 October 2026.

We offer 30-day returns from the day you receive your order. Our 30-day return offer applies to customers in all destinations we serve. Your applicable consumer rights are not affected by this policy. Any country-specific information below is labelled accordingly.

Our 30-day return offer

Email info@muzura.com within 30 days of receiving your order to request a change-of-mind return. For our voluntary offer, the mat must be unused, in its original condition and packaging, with proof of purchase. Please send it back within 14 days of notifying us. These voluntary conditions do not restrict any cancellation or faulty-goods rights you have under applicable consumer law.

How to start a return

Email info@muzura.com with your order number or other proof of purchase and tell us which items you wish to return. You may tell us your reason, but a reason is not required for statutory cancellation. Our team will provide the return address and instructions. The business correspondence address below is not the parcel-return address. Contacting us for instructions does not make a valid statutory cancellation subject to approval.

UK cancellation rights

If you are a UK consumer buying online, you can cancel without giving a reason until 14 days after the day you, or a person you nominate, receive the goods. For goods from one order delivered separately, this period starts when the last item arrives. You can also cancel before delivery. Tell us clearly by email or post before the cancellation period ends, then send the goods back within 14 days of telling us.

You may examine the goods as you would in a shop. Original packaging is helpful but is not a condition of statutory cancellation. We may make a lawful deduction for loss of value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. Sale or discounted products have the same statutory rights as full-price products.

Return costs

For a change-of-mind return, you arrange and pay the direct return-postage cost to the return address supplied by our support team. There is no restocking fee. If we sent the wrong item or the goods are faulty, damaged on arrival or not as described, we cover reasonable return costs and will arrange instructions with you. Please keep proof of posting.

Refunds

For returned goods, we issue the refund to your original payment method within 10 calendar days of receiving the goods or evidence that you sent them back, whichever is earlier. If an order is cancelled before dispatch, we issue the refund within 10 calendar days of your cancellation. We do not charge a refund fee. Any shorter deadline required by law takes priority.

For a statutory cancellation of the whole order, we also refund the cost of our least expensive standard delivery option. If you selected a more expensive delivery option, the extra cost above standard delivery is not refundable under that cancellation right. Refunds reflect the amount actually paid, including discounts. Your bank or payment provider may take additional time to show an issued refund.

Faulty, damaged, incorrect or misdescribed goods

Please contact info@muzura.com promptly with your order details and, if possible, photos, so we can help. This is not a short reporting deadline or a requirement that limits your legal rights. Depending on the consumer law that applies to your purchase, remedies can include a refund, repair or replacement. Faulty-goods rights can continue beyond our 30-day voluntary return period; neither prior use nor missing packaging automatically removes those rights.

Exchanges

We accept exchange requests within the applicable return period. Contact us for instructions. We normally process an exchange by accepting the return and refunding it, then asking you to place a new order for your preferred colour, subject to availability. We cover applicable costs where the exchange resolves our error or a product fault.

Optional cancellation form

You can copy this form into an email or letter. Using it is optional; any clear statement of cancellation is sufficient.

To: Daily Online L.L.C., 4283 Express Lane, STE 7753-214, Sarasota, Florida 34249, United States; info@muzura.com.
I give notice that I cancel my contract for the following goods:
Order number (if available):
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):

Business contact

Muzura is operated by Daily Online L.L.C., 4283 Express Lane, STE 7753-214, Sarasota, Florida 34249, United States. Email info@muzura.com. This address is for business correspondence and cancellation notices. Parcel returns go to the address supplied by our support team.